Privacy Policy

We take your privacy seriously - here's how we handle your info

Last Updated: October 23, 2025

Our Commitment to You

Built on trust, transparency, and respect for your data

Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Titan Valor Haven, your trust means everything to us. We've put together this policy to be straight-up honest about what information we collect, why we need it, and how we use it. No corporate jargon or hidden agendas - just real talk about keeping your data safe while helping you crush your fitness goals.

When you join our community or use our services, we'll ask for some basic stuff to get you started and keep things running smoothly:

  • Personal Details: Your name, email, phone number, address - the usual suspects. We need this to set up your account and stay in touch.
  • Health & Fitness Info: Medical history, fitness goals, injury records, current fitness level. Our trainers need this to design programs that won't wreck you and actually help you progress safely.
  • Payment Information: Credit card details, billing info - gotta keep the lights on somehow. Don't worry, this is encrypted and processed through secure payment processors.
  • Performance Metrics: Workout logs, PR's, body composition measurements, progress photos if you choose to share 'em. This helps us track whether what we're doing is actually working.
  • Technical Data: IP address, browser type, device info when you visit our website. Standard internet stuff that helps us keep the site running properly.

Bottom line? We only collect what we actually need to provide you with killer training programs and keep our facility running.

We're not in the business of hoarding data for fun. Here's exactly what we do with your info:

Service Delivery

Creating personalized training plans, scheduling sessions, tracking your progress, managing your membership. You know, the actual gym stuff.

Communication

Sending class reminders, sharing training tips, updating you on schedule changes, responding to your questions. No spam, just useful stuff.

Billing & Admin

Processing payments, managing invoices, handling membership renewals. The boring but necessary business operations.

Improvement

Analyzing what's working and what's not, improving our programs, making the facility better. We're always trying to level up our game.

Security isn't just about physical gains - we take digital protection seriously too. Here's what we've got in place:

  • Encryption: All sensitive data (especially payment info) is encrypted both in transit and at rest. Industry-standard SSL/TLS protocols across the board.
  • Access Controls: Only staff members who actually need your info to do their jobs can access it. No random browsing through member data.
  • Secure Storage: Your information lives on protected servers with regular security updates and monitoring. We work with reputable hosting providers, not some sketchy basement server.
  • Regular Audits: We routinely review our security practices and update 'em as needed. Technology changes, and so do we.
  • Staff Training: Our team knows how to handle your data properly. Privacy awareness is part of everyone's job here.

Real talk: No system is 100% hack-proof, but we're doing everything reasonably possible to keep your information locked down tight.

We're not selling your data to random companies or blasting your email to sketchy marketers. Here's the short list of who might see your info:

Service Providers We Trust:
  • Payment processors (to handle transactions securely)
  • Email service providers (to send you program updates and reminders)
  • Scheduling software companies (to manage your bookings)
  • Cloud storage providers (where we keep data backed up safely)

These folks are bound by contracts to only use your data for the specific services they provide to us.

Legal Requirements:

If Canadian law requires it or if there's a legitimate legal request (like a court order), we might have to disclose information. We're not lawyers looking for loopholes - if the law says share, we share.

What we DON'T do: Sell your data to third parties, share your info with random marketing companies, or rent out our member list. Period.

Yeah, we use cookies - but not the delicious kind (those are in our nutrition program discussions). Here's the deal with website cookies:

  • Essential Cookies: These keep the website functioning properly - like remembering you're logged in. Can't really turn these off without breaking stuff.
  • Analytics Cookies: Help us understand how people use our site so we can make it better. Stuff like which pages get visited most, where people get stuck, etc.
  • Preference Cookies: Remember your settings and choices so you don't have to keep re-entering the same info every time.

Most browsers let you control cookies through their settings. Just heads up - blocking certain cookies might make the site work less smoothly.

It's your data, and you've got rights. Under Canadian privacy laws (PIPEDA, for those who care about acronyms), here's what you can do:

Access Your Data

Request a copy of what information we've got on you. We'll hook you up with everything we have.

Correct Inaccuracies

If something's wrong or outdated, let us know and we'll fix it ASAP.

Request Deletion

Want us to delete your info? We'll do it, though we might need to keep some stuff for legal or accounting reasons.

Opt Out

Don't want marketing emails? Unsubscribe anytime. You'll still get important account-related stuff though.

To exercise any of these rights, just shoot us an email at info@titanvalorhaven.info or call us at (604) 555-8472. We'll handle your request within 30 days.

We don't keep your information forever - that'd be weird and unnecessary. Here's our general approach:

  • Active Membership Data: Kept for as long as you're a member, plus a reasonable period after to handle any final billing or questions.
  • Financial Records: We're legally required to keep accounting records for 7 years. Tax laws, not our choice.
  • Health & Safety Info: Injury reports and medical waivers are kept for several years to protect both you and us if questions come up later.
  • Marketing Communications: If you've opted out or unsubscribed, we'll keep you off our lists permanently (as we should).

Once data's no longer needed, we securely delete or anonymize it. No point in cluttering up servers with old info.

Our services are designed for adults (18+) and we don't knowingly collect information from kids under 13 without parental consent.

For young athletes aged 13-17, we require parental or guardian consent before collecting any personal information or health data. If you're a parent and think we might have info about your kid without proper consent, reach out to us immediately and we'll handle it.

Youth training programs always involve parental oversight and communication - that's just how we roll when it comes to working with younger members.

Look, privacy laws change, our services evolve, and sometimes we need to update this policy. When we do make changes, here's what'll happen:

  • We'll update the "Last Updated" date at the top of this page
  • For major changes, we'll send you an email heads-up
  • We might post a notice on our website or in the facility
  • Continued use of our services after changes means you're cool with the updated terms

We recommend checking this page occasionally if you're the type who likes to stay on top of this stuff. No judgment either way.

Got questions about this privacy policy or how we handle your data? We're here to help - seriously, ask away. We'd rather you understand what's going on than be confused.

Email Us
info@titanvalorhaven.info
Call Us
(604) 555-8472
Visit Us

1547 West Broadway, Vancouver, BC V6J 1W6, Canada

Privacy Complaint? If you're not satisfied with how we've handled your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, give us a shot first - we're pretty good at making things right.

Your Privacy, Our Priority

We built Titan Valor Haven on trust and respect. That extends to how we handle your personal information. Training here means you're part of our community, and we protect our community.

If something in this policy doesn't make sense or you want more details about anything, don't hesitate to reach out. We're here to help, not hide behind legal mumbo-jumbo.